Privacy Policy

1. Information We Collect

We may collect the following categories of personal information:

• Contact Information: Name, email address, phone number, and postal address provided when you make an enquiry, book a tour, or sign up for our newsletter.
• Travel Information: Passport details, date of birth, nationality, dietary requirements, medical needs, and other information necessary to arrange your trip.
• Payment Information: We collect payment details to process deposits and final payments. Payment card information is processed through secure, third-party payment processors and is not stored on our servers.
• Website Usage Data: We collect anonymized data on how visitors interact with our website, including pages visited, time on site, and referring sources. This data is used to improve our website and services.
• Communications: Records of correspondence with our team via email, phone, or online form.

2. How We Use Your Information

We use your personal information to:

• Process your booking and arrange all elements of your journey
• Communicate with you regarding your tour, including pre-departure information, itinerary updates, and post-tour follow-up
• Comply with legal and regulatory requirements related to international travel
• Send you newsletters and information about new tours and services (only where you have consented)
• Improve our website and service offering through anonymized analytics

We do not sell, rent, or share your personal information with third parties for marketing purposes.

3. Sharing Your Information

To deliver your tour, we share necessary information with trusted third-party partners including airlines, hotels, ground transportation providers, and local guides. These partners are bound by confidentiality obligations and are only permitted to use your information for the purpose of delivering the services you have booked.

We may also disclose your information where required by law, or to protect the rights and safety of our staff and travelers.

4. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, and as required by applicable law. Booking and travel records are typically retained for seven years for accounting and legal compliance purposes.

5. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data, subject to our legal obligations
• Withdraw consent for marketing communications at any time
• Lodge a complaint with the relevant data protection authority

To exercise any of these rights, please contact us at the details below.

6. Cookies

Our website uses cookies to improve your browsing experience and gather anonymized analytics data. You can control cookie settings through your browser. Disabling cookies may affect the functionality of certain parts of our website.

7. Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.